Terms of Service

These terms apply when you book a cleaning with Palm Clean, either on our website or with our team. By booking, you agree to these terms, our Cancellation Policy and our Privacy Policy.

The version you accept is saved with your booking. You must be at least 18 years old and authorized to let us into the home you book.

We currently clean homes across Orlando and nearby communities, including Windermere, Winter Garden, Lake Nona, Dr. Phillips and Celebration. You can book a day and arrival window that shows as available (Monday–Friday, 8:00 AM – 5:00 PM). Your booking is placed when you finish checkout, and our team will contact you to confirm the details.

Our team arrives during the arrival window you chose. If something outside our control means we need to change your appointment, we'll contact you as soon as possible to find a new time, at no cost to you.

Your price is based on the information you provided about your home. That includes bedrooms, bathrooms, approximate size, how your home looks today, pets, the type of cleaning, extras and how often you'd like us to come.

If your home turns out to be quite different from what you told us — for example, more rooms, a larger home or much more buildup — we'll talk with you before we start any extra work. We won't charge more without your agreement. Homes over 4,000 sq ft are confirmed by our team before your cleaning.

For recurring plans, you'll see the price of your first visit and of each visit after that before you book. Any frequency discount applies to regular visits, not to the first visit.

You pay securely online through Stripe. When you book, you save a card with Stripe and authorize Palm Clean to charge it for your cleaning after it is complete, and for a cancellation fee if one applies under our Cancellation Policy. You won't be charged until your cleaning is complete.

We never see or store your full card number.

Please give us accurate access details when you book — whether you'll be home, a door or lockbox code, a gate code, and where to park. Only our team sees these details.

Before your cleaning, please put away cash, jewelry and other valuables, and let us know about pets, alarm systems and anything fragile we should take care around.

What's included depends on the service you book. Each service page shows what's typically included. If you need something specific, add a note when you book and we'll confirm it with you. Our team may skip anything that seems unsafe to clean, and we'll tell you if we do. You can find answers to common questions in our FAQ.

We bring our own standard cleaning supplies. If you prefer, choose “I prefer you use my supplies” when you book and tell us which products to use. If we use your products, please make sure they're right for your surfaces.

You can cancel or reschedule for free up to 12 hours before your scheduled cleaning. If you cancel within 12 hours of your cleaning, a 50% cancellation fee applies. The full details are in our Cancellation Policy.

If something doesn't meet your expectations, let us know within 24 hours and we'll come back to make it right. The Palm Clean Promise™ is our commitment to return and make it right. It is not a refund guarantee. See how the Promise works.

We take great care in your home. If you believe something was damaged during your cleaning, please tell us as soon as possible and we'll work with you in good faith to look into it.

By booking, you agree that we may contact you by phone, text message or email about your quote and your bookings. We will only send automated text messages with your permission, and you can opt out at any time.

We may update these terms. The version in effect when you book applies to that booking, and we'll change the “Last updated” date at the top of this page when we make changes.

Questions about these terms? We're happy to help.