Privacy Policy

Palm Clean is a residential cleaning company serving Orlando and nearby communities, including Windermere, Winter Garden, Lake Nona, Dr. Phillips and Celebration, Florida. This policy explains what information we collect when you use our website, get a quote or book a cleaning, how we use it, and the choices you have.

When this policy says “we” or “us,” it means Palm Clean. When it says “you,” it means anyone who visits our website or uses our services.

We only ask for what we need to give you a price and clean your home:

• Details about your home — ZIP code, bedrooms, bathrooms, approximate size, how your home looks today, pets, the type of cleaning, extras and how often you'd like us to come.
• Contact details — your name, mobile phone number and email, when you ask us to send your quote, join our waitlist or book.
• Booking details — your service address, how we'll get in, where to park, a gate code if you have one, cleaning notes and which supplies you'd like us to use.
• Messages — anything you tell us when you call, text or email us.

Payments are processed by Stripe, a secure payment company. Your card details go directly to Stripe. We never see or store your full card number. We keep a record of each payment's amount and status and, when Stripe provides it, your card brand and last four digits.

When you book, your card is saved securely with Stripe so we can charge it after your cleaning is complete, or for a cancellation fee as described in our Cancellation Policy.

Stripe handles your payment information under its own privacy policy, available at stripe.com/privacy.

When you visit our website, some information is collected automatically:

• Your device and browser type, the pages you visit and the actions you take, like starting a quote.
• How you found us — for example, the website or ad that sent you to us.
• Your IP address, which we use to keep the website secure and to prevent abuse.

We also save your quote progress in your own browser (local storage), so you can pick up where you left off. You can clear it at any time in your browser settings.

We use these tools to understand how our website is used and to measure our advertising:

• Google Analytics 4 — shows us how visitors use our website.
• Google Ads — tells us when an ad led to a quote request or a booking.
• Meta Pixel (Facebook and Instagram) — measures our ads on Meta and helps show them to people who may be interested.

These tools use cookies and similar technologies. They receive information like the pages you visit, actions such as starting a quote, seeing a price or booking, and general details such as your ZIP code, home size, type of cleaning and price. We do not send them your name, email, phone number, street address, notes or payment details.

You can limit this tracking by blocking or deleting cookies in your browser, by using the ad settings in your Google and Meta accounts, or with Google's Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

• To give you a price, schedule your cleaning and clean your home.
• To contact you about your quote or booking, including confirmations, reminders and quotes you started but didn't finish.
• To process payments, cancellation fees and refunds.
• To let you know when we start serving your area, if you joined our waitlist.
• To improve our website, our services and our advertising.
• To keep our website and customers safe, prevent fraud and meet our legal obligations.

We don't send automated text messages yet. In the future, we may text you about your booking — for example, a reminder the day before or a note when we're on our way. We will only send these texts with your permission.

Message and data rates may apply. You will be able to reply STOP at any time to stop receiving texts, or HELP for help. We will never sell your mobile number.

We do not sell your personal information. We share it only as needed to run our business:

• Our team — the people cleaning your home see your address, access details and notes.
• Service providers — companies that help us operate, such as Stripe for payments, our website hosting and database providers, and the customer management (CRM) system we use to organize bookings and follow up with customers. Gate codes and access notes stay in our booking system and are not sent to our CRM.
• Analytics and advertising tools — as described above.
• Legal reasons — when required by law, or to protect our customers, our team or our business.
• Business changes — if Palm Clean is sold or merged, your information may move to the new owner, who must protect it as this policy describes.

We keep quote and booking records for as long as we need them to provide our services, keep business, tax and accounting records, and resolve any questions or disputes. Gate codes and access notes are only needed for your cleanings, and we limit who can see them.

When we no longer need information, we delete it or remove anything that identifies you.

Our website uses encrypted connections (HTTPS), payments are handled by Stripe, and only the people who need your information to do their jobs can see it. No website or system is perfectly secure, but we work to protect your information and will let you know if a problem affects you, as the law requires.

• Ask us what information we have about you, or ask us to correct or delete it, by contacting us below.
• Stop marketing messages at any time by following the instructions in the message or by contacting us.
• Limit analytics and advertising cookies as described above.

Our website and services are for adults. We don't knowingly collect information from children under 13. If you think a child has given us information, contact us and we will delete it.

We may update this policy from time to time. When we do, we'll change the “Last updated” date at the top of this page. If a change is significant, we'll let customers know.

Questions about this policy or your information? Get in touch: